Google Authorship

[dtlalaw]

Hey Guys,

For about a few days now, my google authorship photo no longer appears in search results.  Also, I am unable to access my google places page, as every time I try I get an error from google (error #500).  The places page still works, but I cannot log in as an administrator.

I have no idea why this is happening, as the rich snippets tool indicates that everything is fine and dandy.  I have also made no changes to the structure of the site.

Can someone please explain why I am encountering these problems.  Any help would be greatly appreciated.

[TextMarketing]

There has a been a persistent, infrequent bug in the management of merged Google+ Pages for local where the owner of the page is unable to access the management of the page and receives a 500 Error from Google. Google knows about the bug but has been unable to quash it as of yet.

They are working on it though!

Here is a link to some more discussion about it... https://productforums.google.com/forum/#!msg/business/47j8yzCbLA0/kOgBJWs1fOUJ

Hope that provides a little clarity!

[dtlalaw]

Thanks for the help.  Do you think this also explains the issue regarding the Authorship?

[TextMarketing]

Just to confirm, is this a personal page or a business page?

[dtlalaw]

business page

[TextMarketing]

Have you ever been able to get your authorship photo to work for your business page? In my experiences, even though it all checks out in the rich snippet tool tester, Google has always chose not to show the photos when connected to a business page since authors are specific people.

I ran into that same issue. Once I changed the authorship to myself instead of my company, my photo started showing up in the Google SERPS within days.

[dtlalaw]

sorry, I think I was confused.  Google + still works for my personal page, but not my business page.  Authorship is connected to my personal page, and has been working for months with no issues until a few days ago.

[Christy-Correll]

Hi Daniel - Do you mean that your personal Google+ profile photo is no longer showing in the SERPs, period?

[dtlalaw]

Yes, exactly.

[dtlalaw]

Yes.  Still no luck.

[Christy-Correll]

And the rich snippets testing tool still shows that your authorship is verified for the pages that are showing in the SERPs?

If so, run through this checklist, posted in GWT Help: http://support.google.com/webmasters/bin/answer.py?hl=en&answer=1306778 and see if there is anything you might have overlooked (like installing Authorship code twice, this is a pretty common issue.) If you still don't see any issues there, you might try running a few different queries for different type of content you have verified Authorship for. Google states that they only show Authorship information for the most relevant queries. What they deem as the most relevant queries can and does change. I've noticed that my Authorship information/photo will show for some keyword searches and not appear for others (alongside the same pages in search results). Searching for the URL almost always shows information.