On-Page Report Card refresh problem

[Kasa-Nenad]

I have noticed that on the On-Page Report Card, refresh does not work at all. Namely, when I make a change after receiving a suggestion, it does not change at all. I remember that option worked almost instantly before which helped me make an optimized page quickly. Also, I have seen that meta tags are not desirable and when I want to remove them, I have quotation marks left instead of meta keywords and an error reported. These are the most important issues for now, especially the refreshing issue since I tried deleting data from cash memory and all the other available options such as changing the browser etc. I have also tried deleting key words and repeating the grading on on-page report card but had no results. Exiting SEOmoz and re-entering also gave no results. Kasa

[MeganSingley]

Hi Nenad! This is Megan from SEOmoz. I'm so sorry about the on-page report card problems! This sounds like it's a bug. Would you be able to send a message to our help team at help@seomoz.org with the following information so we can forward it on to our engineers and get this fixed?

-an example on-page report where you've made changes, but you aren't seeing them reflected (please include campaign name that these example reports are under)

-what specific changes you've made that should be reflected

In the meantime, you should be able to see an updated version of the report by using the stand alone tool: http://pro.seomoz.org/tools/on-page-keyword-optimization/new

If you could also include information about the meta tags problem you're seeing, we'd be happy to look in to that too.

Sorry again!

[Kasa-Nenad]

Hi, Megan! Thank you very much for the quick response. However, I have already received the information from help team that the system has been changed to only allow the in-campaign On-Page reports to update once a week automatically. I can see the check up immediately on http://pro.seomoz.org/tools/on-page-keyword-optimization/new

Looking forward to a reply about meta tags from your team, since I still have quotation marks left instead of meta keywords and an error reported.

Regards

Kasa

[MeganSingley]

Hey Kasa!

Thanks for getting back to me! I just talked to Chiaryn (who answered your support ticket) and we actually found out that the on-page report card campaign tool not updating on demand, as you mentioned, isn't the intended behavior. It should be updating when you click on 'grade my on-page optimization'. We want to fix this, but we haven't heard back from any users when we've made the request for examples of changes they've made that aren't getting reflected in the report, so it makes it difficult to forward on to our engineers. If you could follow up with Chiaryn with examples, we would be oh so grateful!

Thanks again!

[Kasa-Nenad]

Hi Megan,

I have sent an email to Chiaryn with print screen example to help you solve the problem as soon as possible. I would appreciate you urgent help since I have started a new project and need this tool.

Sincerely,

Kasa

[MeganSingley]

Thanks Kasa! Chiaryn will be following up with you in the ticket.