Seomoz crawler problems

[EcommerceSite]

I have had Seomoz for about a month. It has crawled about 1000 pages. I have about 10,000 pages total for the site. Why are these others being a problem? I have contacted help but the guy isn't any help, we have just been going back and forth for the last two weeks. Any suggestions?

[masdigitalmedia]

Hi,

It's difficult to provide you with a clear answer.  It could be helpful to have some more information.  Would you mind providing a link to your site.  Sometimes reviewing a site can be helpful.  Also, when you say."I have contacted help but the guy isn't any help", are you referring to SEOMOZ support?

Thanks

[EcommerceSite]

He emailed me back and stated that the crawler has a problem with javascript. So the crawler might just be useless for me.

[Peterli]

Hi there,

Thanks for zen like patience working with me during the holidays.  Let's dig in!  I am glad that you were more satisfied with my recent answer, I am sorry that wasn't more of a expert of JS to help you alleviate the problem. JS has been historically a hard language to parse and crawl, so these are some of Roger's growing pains and I can understand that it can be a frustrating experience.  Like I mentioned, some of the reasons that your site only returned the minimum amount of links was due to embedded JS links inside the I-Box, which our crawler will not crawl in that environment because it sees the links as images rather than standard html links.  Usually if you want a view of how Roger crawls your site, I recommend turning off JS to see what your site actually looks like

Limitations like this one is why we offer a month long trial so if customers run into problems we can have time to alleviate it before it actually bills.  Hope that helps!

Best,

Peter
Moz Help Team