Why have I stopped receiving emails about crawl reports and rankings reports?

[Fitsensesports]

I used to receive emails weekly telling me a new crawl had completed and the reports were ready and also another email saying the new rankings and on page reports were ready to view - I am not getting these anymore. Does this mean these are still happening but I need to find them within the package or has something changed?

Thanks

[Marcus_Wong]

there is a problem with the google keywords API, and so seomoz is unable to connect with them at the moment. that is why ranking reports may be on hold now. crawl reports should still continue though.

[Fitsensesports]

Thanks Marcus

Do you know if they have a timescale for fixing this because this is one of the main functions of the package?

James

[Marcus_Wong]

not at the moment. or rather, not that I know of. This problem with the google keywords tool API is affecting many other companies using this API - like Raven Tools.

I haven't come across anything that states when it will be resolved. quite painful for us who rely on it.

[Abe_Schmidt]

Hello James,

Our Rankings ran into these unexpected outage issues last week. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for our Rankings and the Keyword Difficulty tool is also currently unresponsive. Our engineers are working tirelessly through this holiday weekend to fix this for you.  At this time, unfortunately, we do not have an ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue and I will update you when I have any further information for you. I am hoping for an ETA soon.

I apologize for any inconvenience this may cause and I assure you that this is our Top Priority.

Best,

Abe Schmidt

[Fitsensesports]

Hi Abe

Thanks for the reply. I guess there are 2 main problems - the first being that we need these tools to help with our site and the second that we chose SEOmoz as it seemed like the best solution out there but it is expensive at $99 a month - is there any refund available for the period when the features are not available or is it possible to stop the account and then re-start when it is working again without losing all the data already setup?

Thanks

James