Where did the local pin symbol go?

[informlocal]

Last week I was checking local Google places rankings with the ranking tool. The symbol was there for say 65% of my 260 keywords, and the lines were above the symbol indicating i was listed in the local area places results for say 65% of keywords with symbol.

This week there is no symbol one way or the other. I have opened a ticket but am not communicating well with Kenny.

He says I need to work on my seo and to talk to seo specialists as he is not one of them. I can understand slipping in the rankings (all to well). But where did the symbol go? It is suppose to be there whether I rank or not.

Please help

[AaronWheeler]

Hey Michael! Sorry that Kenny wasn't able to communicate well with you; was there a misunderstanding or can you go over the issue in more detail? The Help Team can't help with SEO questions, but the Q&A definitely can!

It sounds like you're trying to find out why you're not ranking in the local vertical like you used to be - is that correct? Or are the PRO tools not properly representing your rankings? If you can give us or Kenny examples of keywords that are one way in Google, but another way in the Web App, we can certainly check it out. From what I can tell, Kenny already verified a lot of the rankings, but perhaps he missed something. The more examples you can give, the better.

If this is more of a question of why you're not ranking for the local verticals, hopefully someone here in Q&A can get you an SEO-based answer. Thanks for your understanding!

[informlocal]

I am not super concerned with rankings, but the pin that usually shows up for local terms has stopped showing up for all 260 keyword phrases.

I read literature and watched SEOmoz Webinars, and I know that the local pin shows for local search terms, whether you rank or not!

If you rank, lines appear above the local pin.

The local pin has completely disappeared???

Here is a link to the Webinar http://www.seomoz.org/webinars/upgrade-your-seo-reporting