On page report card 410 error

[duesoon]

I have been trying to test my site through the on page report card using our primary keyword phrase, however, I keep getting the following error message:

We were unable to grade that page. The page did not load. Got a 410 response code from server

If I try the same search and keyword phrase on other sites, it does work. Am I doing something wrong?

[icecarats]

410 is a weird error to be having; it means 'this page is gone'. Not 'missing' (404) but just 'gone', as in the server knew it had that page at one point and now no longer does. There's only two things I can think of off-hand that might cause it:

1. MozBot is messing up somehow, and returning this weird error message when it should be reporting a 'real' error (e.g. 'blocked by robots.txt', 404, 401, etc.) Double check your robots.txt entries, if any.

2. Your server is somehow configured to give the 410 message to the MozBot. I assume you're not getting this message when you visit this page in a normal browser. On UNIX platforms you might want to check the .htaccess file and see if there are any directives that end in [G], or have custom error handlers like in this article:

https://sites.google.com/site/onlyvalidation/page/force-a-404-or-410-using-the-htaccess-file-on-apache-server

[ShaMenz]

Hi Naomi,

Since the problem is happening when you are using the On-page Tool, I would suggest you send an email direct to the SEOmoz Help Team providing the URL, keyword phrase and campaign number (if there is one).  Any time that you are seeing results from the tools which seem strange, it is a good idea to ask the Help Team

The address to send your request to is help [at] seomoz.org

Hope that helps,

Sha

[Nick_Sayers]

Hey there!

Do you mind sharing the URL and kw? I would love to take a deeper look at the issue.

[duesoon]

Hi Nick,

Sure, URL: http://www.duesoon.com.au/store/pregnancy-pilates/ and keyword phrase 'Pregnancy exercise dvd'. I have tried this tool using various URL's from my site as well as keywords and receive the same error message. I am very new at SEO stuff and we are currently employing our web developer to work on some major keywords for us. I am trying to broaden my SEO knowledge so that I can upload new products and content in a google friendly way, and so that I can identify and target other keywords in the future. Our domain is hosted on our webdevelopers server, so I wonder if the comment Valery made regarding the server blocking the MozBot could be the issue. I have contacted our developer to check.

I very much appreciate everyones help and suggestions as well as the excellent tools and information provided by SEOMoz!