Community Discussion: Did Your Google Listing Suddenly Disappear?

[MiriamEllis]

Hey Wbmsmet, great video link. The sound is a little wonky, but I recommend anyone experiencing this filter take a free hour and watch it. Very informative!

[MiriamEllis]

Hi Calico,

Clicking on the 'more' link at the bottom of the 3 pack to go to the local finder, are you still only seeing 1 business come up in the list at your address? When I checked yesterday, I was seeing 4 different companies, including yours, coming up at that address. Curious what you are seeing in the local finder today.

[petrakraft]

Just read the whole "story". One of our clients had the same problem: has been in the local pack and was out for several search terms. Same with zoom-in zoom-out (appearing after movement). Obviously the filter because of a 2nd business with the same adress. We tested to change the address (which was a minor change - instead of "27a" we tried "27")  which did work out immediately. After 10 min the business was back in the 3-pack.

I don't recommend that changing of the address at all - but in conclusion with the customer we decided to stick to that slighly changed street number - at least until we get more information about that local update.

[MiriamEllis]

Hi There!

Thanks so much for sharing the details of your experiment. I agree that recommending that clients change their address is not advisable, but your experiment definitely shores up the explanation that Google is filtering based on shared addresses. Some Local SEOs are theorizing that Google's aim is to improve result diversity, and thus, quality of their results. I could see that being true in some cases, but in CalicoKitty's case in this thread, I think Google is actually delivering less helpful, rather than more helpful results.

So appreciate your contributions to this thread!

[Tabassum]

your post was very useful but Could you please share the detail process of google lisitng,

[Eric_Rohrback]

Thanks for sharing this Miriam! I'm still seeing a lot of movement, and a lot of speculation on the local search forum. Joy just published a really nice article explaining what she's been seeing. I recommend everyone looking into this thread check it out - http://searchengineland.com/everything-need-know-googles-possum-algorithm-update-258900 

@Tabassum M - you should probably start up a new thread for a high level of Google My Business Listings (since that is a good topic), just so we don't derail this discussion.

[Tabassum]

Yeah! Eric, exactly I will.

Thanks for the suggestion

[mgordon]

Thanks for sharing the video! Helped a lot.

[MiriamEllis]

Eric, yes, Joy's post is super! Thank you so much for thinking to link out to it. Very relevant to this discussion.

[CalicoKitty2000]

I wanted to give an update of what I am seeing for our Google My Business page.  I am seeing that there are 2-3 fishing charters listed at each marina now, which is good.  I am only seeing my business in about 25% of them.  The good thing is that my adwords account is working and I am showing up for most of my tracked terms in adwords.

[CalicoKitty2000]

This is an interesting experiment.  I am also hesitant to do this because NAP has been the best practice for so long.  It would be impossible to change all of the citations as well.  I am really interested to see how this plays out, however.

[petrakraft]

So far it is still working. The customer is back in the local back. No other spotted disadvantages anywhere - so far. Adding a suite number didn't work out - like Joy Hawkins did confirm several times. Perhaps you would like to make some experiments with e.g. adding a letter to your street number? As I have seen the filter is working withing 5 - 15 minutes - so you can fix any change pretty quick.

[AL123al]

Regarding the last Google major update, has anyone seen anything specific to certain local industries? I'm thinking about locksmiths and this type of industry. It would be good to know if anyone has noticed fluctuations with certain clients and not others?

[David-Kley]

Google has been messing up a lot lately.

First, the new Google Business manager is HORRIBLE. (sorry, had to get that out of the way first). Google Plus and Local used to be so easy to manage and use, but now you have to go through more page to do the same things. Just my personal opinion.

We have also been noticing reviews disappearing from local listings, and when we call them and ask what's up, they (Google) say it is a technical issue with Google Business and that the reviews "may" return once the bug is worked out. We have a lawyer-client that has worked extremely hard to get over 90(!) legitimate 5-star reviews, only to see them cut that back down to 60. Then, after we called and complained, 3 days later they were back.

[MiriamEllis]

I love the spirit of experimentation, but it's important to remember that any failure to represent your address exactly as it appears in the real world is a violation of Google's guidelines.

[MiriamEllis]

Hi Calico!

So appreciate you returning with a progress update on this. I see what you see. Kind of a pain to have to pay for visibility you previously enjoyed for free, but at least there is something you can do

[MiriamEllis]

Oh, man! Not this:

Google Business and that the reviews "may" return once the bug is worked out.

It has been 4 years since Google's last major review fiasco. Hope this doesn't turn into round 2. Thanks for mentioning, David, and sorry Google Business Manager is giving you a headache.